Terms and Conditions
Welcome to PRL PATH LAB. By accessing or using our services, including our website and diagnostic services, you agree to the following Terms and Conditions. Please read them carefully before proceeding.
1. Acceptance of Terms
By using our services, including booking tests, visiting our website, or receiving diagnostic reports, you agree to comply with these Terms and Conditions. If you do not agree to these terms, please do not use our services.
2. Services Provided
PRL PATH LAB offers diagnostic and laboratory testing services, including but not limited to blood tests, imaging services, and health check-up packages. Our services are meant to provide diagnostic assistance to healthcare professionals and patients, and should not be considered as medical advice or treatment.
3. User Responsibilities
As a user of PRL PATH LAB, you agree to:
- Provide accurate and truthful information when booking tests or providing personal data.
- Ensure that any medical information or requests are communicated clearly and correctly.
- Follow all instructions provided by the lab staff or healthcare professionals regarding the preparation for tests or sample collection.
- Make payments in full for any services rendered by PRL PATH LAB in a timely manner.
4. Appointment and Cancellation Policy
- Appointment Booking: Appointments for tests or consultations can be booked online or in person. The time slots for appointments are subject to availability.
- Cancellations: If you need to cancel or reschedule an appointment, please do so at least 24 hours in advance. Failure to do so may result in cancellation fees.
5. Reports and Results
- Report Accuracy: We strive to deliver accurate and reliable diagnostic results. However, the results provided are intended to assist healthcare providers and should not be used as the sole basis for diagnosis or treatment.
- Report Delivery: Reports are typically available within the specified time frame at the time of booking. However, unforeseen delays may occur, and PRL PATH LAB is not responsible for any impact on treatment caused by delayed reports.
- Report Collection: Reports can be accessed online, collected in person, or sent via email or other methods as agreed at the time of the test.
6. Payment Terms
- Fees: The charges for diagnostic services will be communicated to you at the time of booking. All fees are non-refundable unless stated otherwise.
- Payment Methods: We accept payments through cash, credit/debit cards, online payment gateways, and other methods as available.
- Refunds: In case of cancellation within the allowed time, refunds will be processed according to our refund policy. Refunds may take up to 7-10 business days to reflect in your account.
7. Privacy and Data Protection
We take your privacy seriously. Any personal information you provide will be handled in accordance with our Privacy Policy, which explains how we collect, use, and protect your data. By using our services, you consent to the collection and use of your information as described in the Privacy Policy.
8. Limitation of Liability
PRL PATH LAB is not liable for any:
- Inaccuracies or delays in test results or reports caused by external factors.
- Medical outcomes based on the diagnostic results provided.
- Direct or indirect damages, losses, or injuries arising from the use of our services.
9. Intellectual Property
All content on our website, including but not limited to text, graphics, logos, images, and software, is the intellectual property of PRL PATH LAB and is protected by copyright laws. You may not reproduce, distribute, or use our content without our prior written consent.
10. External Links
Our website may contain links to third-party websites. These links are provided for your convenience, and PRL PATH LAB has no control over the content or practices of these external sites. We are not responsible for the privacy policies, terms, or content of any third-party websites.
11. Changes to Terms and Conditions
PRL PATH LAB reserves the right to modify these Terms and Conditions at any time. Any changes will be posted on this page, and continued use of our services after changes are made will constitute acceptance of the new terms.
